Studio and Workshop
68/119 Soi 4 Ramkamhaeng 164
Minburi Bangkok 10510
Thailand
Contact Information
Email ciao@chaocoffeetea.com
Telephone +66-61-184-8160
Social media
Contact Us
FAQ
Our Products
What does Chao Coffee and Tea sell?
We help source and recommend coffee and tea supplies for home brewers, cafés, and businesses. We believe better sourcing comes from clarity, not quantity. Instead of carrying a large catalog, we focus on products we trust and guide customers toward the best local or specialist options when needed.
Do you sell coffee beans?
We believe coffee beans should be freshly roasted. Therefore we recommend that you use trusted local roasters. If ever you do come to Thailand, you may purchase our coffee beans from our shop.
Do you sell tea?
We offer our special blend of black tea for classic milk tea and our premium blend of Thai tea.
Do you sell matcha?
Our full range of premium Japanese matcha, tools, and matcha education is available on our dedicated matcha platform: rmatcha.com.
Products & Sourcing
Where are your products sourced from?
Our products are a mix of locally sourced supplies, carefully selected items from Thailand, specialist products sourced through trusted partners. Each item is chosen for quality, consistency, and everyday usability.
Can you recommend suppliers or equipment even if you don’t sell them?
Yes. Part of our service is helping customers find reliable suppliers, including local roasters, equipment providers, and specialty vendors.
Are your products suitable for home use or cafés?
Our selection includes tools and ingredients suitable for home brewers, as well as small cafés and businesses.
Orders & Payments
How do I place an order?
Orders can be placed directly through our website. For bulk orders or business inquiries, you may contact us through our enquiry form.
Orders & Payments
How do I place an order?
Orders can be placed directly through our website. For bulk orders or business inquiries, you may contact us through our enquiry form.
What payment methods do you accept?
We accept secure online payments via available checkout options shown at checkout. Payment methods may include credit/debit cards and local payment options, depending on location.
Do you accept bulk or wholesale orders?
Yes. For café, corporate, or bulk purchases, please contact us directly so we can assist with sourcing and recommendations.
Shipping & Delivery
Where do you ship to?
We ship globally. All our prices include free shipping worldwide using our local post.
How long does delivery take?
For the free shipping option, delivery time would be about 10-14 days. Should you wish to expedite delivery, shipping via courier services would take 2-3 days. Additional charges apply.
Returns & Support
What is your return policy?
If there’s an issue with your order, please contact us as soon as possible. We review return and support requests on a case-by-case basis to ensure fair resolution.
Who do I contact if I need help with my order?
You can reach our support team through the contact us page or order confirmation email. We’re happy to assist.
Still Have Questions?
If you’re unsure what to purchase or need sourcing advice, feel free to reach out. We’re here to guide you toward the right tools and resources.